Administration Interface User Guide

Instructions

Screenshot

The first thing that will need to be set up is a Profile.

The profiles define what sets of questions are available to a branch.

When your compliance module is first switched on, a default profile will be created. You can utilise this or create new ones.

When a profile is first created, it will show that it has no question sets attached.

The next part of the process, is to add Representatives.

These are the separate branches within your DealTrak system, and will have been imported when your compliance module was created. You can also group these and create additional ones should they be required.

You can have different profiles assigned to different representatives if your process requires it.

Once you have created the profile, you can add a question set. These are formed from the questions that you have entered into the system.

The name of the question set is what shows in the interface and on the customer documentation.

You can access this from the profile screen:

You can name the question set as required, and then choose the type of question set. You can only have one set of each type active at a time within a profile.

You can set them to expire, or when you add a new set with the same type as an existing one, add a time it goes live which will overwrite the original set.

The available question set types are:

• Consumer Credit

• Data Protection

• Deferred Sale Opt Out

• General Information

• General Insurance Demands and Needs

• General Insurance Product Information

• Identification

• Insurance Prescribed Information

• Product Recommendation

• Purchase Decision

• Status Disclosure

You will then need to create questions to add into your question set.

To create a new question, you have to click the “Create a Question” button from the main screen.

You can also edit existing questions should this be required.

You can also create questions from the Question Set section.

This screen requires you to put the text of your question. For example, “Does the customer intend to purchase a new car in 2-4 years?”

You then need to select the type of answer to the question (checkbox, text answer etc). You can also add a tag if required. You can change this option at a later time if required.

To create an answer, simply click the “Create an Answer” button from the edit question section.

From here you will need to enter the answer text (for example Yes or No). Then, you have to select whether selecting this answer will trigger a child (follow up) question or not.

You can also select if the answer triggers an exit to the original parent question (if it’s for a child question) or exits the question set all together.

When you have created an answer, you can add Proofs and Deliverables to it.

If you have set these for the answer, the user will be prompted when going through the process when the relevant answer has been selected.

An answer can have multiple proofs and deliverables attached to it, so if your process requires different notices to be served at the same time, it is possible through the compliance module.

Any proofs & deliverables added will show on the customer documentation on completion of the compliance process.

When you have set up your questions, you can add them into your Question Sets. You can have the same question in multiple question set types, but you can only have one of each question set type live under a profile at once. Also, each question can only appear once in a question set.

To do this, you can either create or edit an existing question set. If you create a new one (which can only be done from under the profile section), you have to enter a name, the question set type and the date & time it will go live.

If the question set is for a product type (i.e. consumer credit or general insurance), you can add to the answers to specify if a customer is eligible, recommended, not recommended or not eligible for each available product.

If a customer selects an answer that references a product being not eligible, this will override other answers to the contrary.

For example, if you have 3 questions answered in a way which says the customer is eligible for a product, and 1 that says the customer would not be eligible, the module would show the customer as not being eligible for that particular product.

To add deliverable, you need to click “Create a Deliverable” on the main firm section.

There are 3 methods of holding deliverables in your system:

Upload Browser to Server – this allows you to upload a document for retrieval when required.

Upload Server to Server – this allows you to add a link to a document/article held on your own servers. This can be a quicker method of utilising larger files.

Link to external source – this allows you to enter a URL to an asset or article on another site/storage medium. If you utilise this, our system cannot track completion or any changes to the asset.

Once you have added your deliverable, they will be available to add to your answers.