DealTrak Client Services

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Friday</td>\n <td class=\"confluenceTd\">08:30 - 17:30</td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">Saturday</td>\n <td class=\"confluenceTd\">09:00 - 17:00</td>\n </tr>\n </tbody>\n </table>\n</div>\n<p>The answers to many common queries about how to use the DealTrak system can now be found in our Knowledge Base.<br> You can access the full Knowledge Base by clicking <a href=\"https://autoprotect.jira.com/wiki/spaces/CKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"15","name":"CAP Code issue","descriptionHtml":"","callToAction":"CAP Code issue","introHtml":"<p>If the CAP code is invalid in the proposal</p>","icon":14430,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14430","groups":[],"key":""},{"id":"14","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>For request created by email.</p>","icon":14326,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14326","groups":[],"key":""},{"id":"13","name":"Enquiry","descriptionHtml":"","callToAction":"Enquiry","introHtml":"<p>Raise a system enquiry</p>","icon":14325,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14325","groups":[],"key":""},{"id":"18","name":"New Feature Suggestion","descriptionHtml":"","callToAction":"New Feature Suggestion","introHtml":"<p>Place a suggestion for a new feature</p>","icon":14332,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14332","groups":[],"key":""},{"id":"11","name":"Pin / Password Reset","descriptionHtml":"","callToAction":"Pin / Password Reset","introHtml":"<p>Request PIN or Password Reset</p>","icon":14340,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14340","groups":[],"key":""},{"id":"10","name":"Proposal Reset","descriptionHtml":"","callToAction":"Proposal Reset","introHtml":"<p>Request a proposal reset</p>","icon":14341,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14341","groups":[],"key":""},{"id":"12","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Report a system issue to us</p>","icon":14310,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14310","groups":[],"key":""},{"id":"19","name":"Request Lender Change","descriptionHtml":"","callToAction":"Request Lender Change","introHtml":"<p>Request a change to your lenders</p>","icon":14337,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14337","groups":[],"key":""},{"id":"17","name":"Request Lender Package change","descriptionHtml":"","callToAction":"Request Lender Package change","introHtml":"<p>Request a change to your lender packages</p>","icon":14432,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14432","groups":[],"key":""},{"id":"24","name":"Service Change Request","descriptionHtml":"","callToAction":"Service Change Request","introHtml":"<p>Request a change to your system</p>","icon":14306,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14306","groups":[],"key":""},{"id":"16","name":"User Management","descriptionHtml":"","callToAction":"User Management","introHtml":"<p>Request for a user change for the DealTrak System. 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