We have a new portal currently under construction.
For all help and support queries please email help@dealtrak.co.uk.
DealTrak Client Services
Our normal working hours are
Monday - Friday
08:30 - 17:30
Saturday
09:00 - 17:00
The answers to many common queries about how to use the DealTrak system can now be found in our Knowledge Base. You can access the full Knowledge Base by clicking here.
There's nothing in this portal yet.
{"xsrfToken":"f30ac3876a44a6dea30360b2accfd5b87bc4cb03_lout","branding":{"id":"1","key":"dtcs","name":"DealTrak Client Services","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0933ae94-8053-4f10-a387-801a0fd35d3f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTI2MjdhNC1iN2NiLTRlYzEtOTJlMy0zOGFkMjY0MjU0ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzNhZTk0LTgwNTMtNGYxMC1hMzg3LTgwMWEwZmQzNWQzZiI6WyJyZWFkIl19LCJleHAiOjE3NDU3NjM5MzMsIm5iZiI6MTc0NTc2MzMzM30.idxfhAuec5pfeQx6nIxkI1POy6nUXlp0FGxdBPwg9hY&client=a92627a4-b7cb-4ec1-92e3-38ad264254db&mode=fit","logoId":"0933ae94-8053-4f10-a387-801a0fd35d3f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Client Services Helpdesk","sharedPortalName":"Client Services Helpdesk","userInitialAnnouncementHeader":"New Portal Coming soon!","userInitialAnnouncementMessageWiki":"<p>We have a new portal currently under construction.</p>\n<p>For all help and support queries please email help@dealtrak.co.uk.</p>","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Client Services Helpdesk","sharedPortalName":"Client Services Helpdesk","announcementHeader":"New Portal Coming soon!","announcementMessage":"We have a new portal currently under construction.\n\nFor all help and support queries please email help@dealtrak.co.uk.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#00adef","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/251068a3-4640-49c5-b6cf-db8eee2be55d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTI2MjdhNC1iN2NiLTRlYzEtOTJlMy0zOGFkMjY0MjU0ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI1MTA2OGEzLTQ2NDAtNDljNS1iNmNmLWRiOGVlZTJiZTU1ZCI6WyJyZWFkIl19LCJleHAiOjE3NDU3NjM5MzMsIm5iZiI6MTc0NTc2MzMzM30.bPUXAb0pV7nZEB7l-nDo5fMq94YA0jQgHbl_ODjj1Qw&client=a92627a4-b7cb-4ec1-92e3-38ad264254db&height=300&mode=fit","bannerMediaApiFileId":"251068a3-4640-49c5-b6cf-db8eee2be55d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"dtcs","projectId":14126,"serviceDeskId":1,"name":"DealTrak Client Services","description":"<h3><a name=\"Ournormalworkinghoursare\" target=\"_blank\"></a>Our normal working hours are</h3>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">Monday - Friday</td>\n <td class=\"confluenceTd\">08:30 - 17:30</td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">Saturday</td>\n <td class=\"confluenceTd\">09:00 - 17:00</td>\n </tr>\n </tbody>\n </table>\n</div>\n<p>The answers to many common queries about how to use the DealTrak system can now be found in our Knowledge Base.<br> You can access the full Knowledge Base by clicking <a href=\"https://autoprotect.jira.com/wiki/spaces/CKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"15","name":"CAP Code issue","descriptionHtml":"","callToAction":"CAP Code issue","introHtml":"<p>If the CAP code is invalid in the proposal</p>","icon":14430,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14430","groups":[],"key":""},{"id":"14","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>For request created by email.</p>","icon":14326,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14326","groups":[],"key":""},{"id":"13","name":"Enquiry","descriptionHtml":"","callToAction":"Enquiry","introHtml":"<p>Raise a system enquiry</p>","icon":14325,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14325","groups":[],"key":""},{"id":"18","name":"New Feature Suggestion","descriptionHtml":"","callToAction":"New Feature Suggestion","introHtml":"<p>Place a suggestion for a new feature</p>","icon":14332,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14332","groups":[],"key":""},{"id":"11","name":"Pin / Password Reset","descriptionHtml":"","callToAction":"Pin / Password Reset","introHtml":"<p>Request PIN or Password Reset</p>","icon":14340,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14340","groups":[],"key":""},{"id":"10","name":"Proposal Reset","descriptionHtml":"","callToAction":"Proposal Reset","introHtml":"<p>Request a proposal reset</p>","icon":14341,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14341","groups":[],"key":""},{"id":"12","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Report a system issue to us</p>","icon":14310,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14310","groups":[],"key":""},{"id":"19","name":"Request Lender Change","descriptionHtml":"","callToAction":"Request Lender Change","introHtml":"<p>Request a change to your lenders</p>","icon":14337,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14337","groups":[],"key":""},{"id":"17","name":"Request Lender Package change","descriptionHtml":"","callToAction":"Request Lender Package change","introHtml":"<p>Request a change to your lender packages</p>","icon":14432,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14432","groups":[],"key":""},{"id":"24","name":"Service Change Request","descriptionHtml":"","callToAction":"Service Change Request","introHtml":"<p>Request a change to your system</p>","icon":14306,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14306","groups":[],"key":""},{"id":"16","name":"User Management","descriptionHtml":"","callToAction":"User Management","introHtml":"<p>Request for a user change for the DealTrak System. (Please note this may require authorisation)</p>","icon":14431,"iconUrl":"https://autoprotect.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14431","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"1":[15],"2":[19]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"990ab9de-b765-3f7b-9edd-c75198f0fd14","appLinkName":"System Confluence","appLinkUrl":"https://autoprotect.jira.com/wiki","spaceKey":"CKB","spaceName":"Customer Knowledge Base","spaceUrl":"https://autoprotect.jira.com/wiki/spaces/CKB","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://autoprotect.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"New Portal Coming soon!","userLanguageMessageWiki":"<p>We have a new portal currently under construction.</p>\n<p>For all help and support queries please email help@dealtrak.co.uk.</p>","defaultLanguageHeader":"New Portal Coming soon!","defaultLanguageMessage":"We have a new portal currently under construction.\n\nFor all help and support queries please email help@dealtrak.co.uk.","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTI2MjdhNC1iN2NiLTRlYzEtOTJlMy0zOGFkMjY0MjU0ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE0MTI2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU3NjQ1MzMsIm5iZiI6MTc0NTc2MzMzM30.yKj6wqacQZnEdbzG5pzHggZPGyFhYG_5ljPDyUgm1ak","targetCollection":"upload-project-14126","endpointUrl":"https://api.media.atlassian.com","clientId":"a92627a4-b7cb-4ec1-92e3-38ad264254db","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Client Services Helpdesk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://autoprotect.jira.com/wiki","kbLinkDomainURLs":["https://autoprotect.jira.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}